Student Grievance Redressal And Monitoring System (SGRAMS).

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Grievance redressal mechanism is intended to facilitate people address their grievances online. This online grievance tracking system is an effective means to communicate with the authorities regarding their complaints in a time saving and cost-effective manner. Besides, online grievance administration ensures that the grievances are addressed promptly making use of grievance redressal technology which automatically tracks and pursues the status. All the students, parents, teachers and other non-teaching staff can use the online grievance redressal portal to find immediate solution to their problems
EDUGRIEV is a sound online grievance handling mechanism that is ideally accessible, simple, quick, fair, and respect confidentiality of the users. Also, it is responsive, effective, accountable and able to providefeedback to institute management for systematic reform. This online grievance management mechanism, designed in accordance with AICTE directive, aims at resolving the grievances of students, parents and others with optimal transparency and accuracy.
Online grievance handling system lets the authority monitor if the institute stakeholders are misusing any services and also automates the entire grievance procedure right from registration to closure. This online grievance administration system allows you to add the existing or new grievance redressal cell members into the portal and to track grievances online to give immediate response/resolution to the complainants. Round-the-clock availability of grievance monitoring portal saves time of the aggrieved person and cell members as well. Thus, the users feel more confident and institutes will get better branding.
EDUGRIEV, the best way to sort out grievances in your institution streamlines the grievance procedure right from its registration and provides maximum output to the users. EDUGRIEV is designed in accordance with the AICTE regulations, whereby each institute will be able to receive and dispose of grievances online. With the establishment of EDUGRIEV online grievance redressal system, students, parents and faculty at engineering and technical institutions can air their grievances against delay in results or fee refunds after withdrawal of admission, re-evaluation or any other complaints related to academic or non-academic dissatisfaction.